SANTA CLARA, Calif. – Sept. 4, 2019 –
ServiceNow (NYSE:NOW), the
company that makes work, work better for people, today announces the
launch of native mobile experiences for everyday work across the
enterprise with the general availability of its Now Platform New York
release (https://www.servicenow.com/now‑platform/latest‑release.html).
For the first time, consumer‑like mobile experiences that can make
almost any everyday work task easy to do have arrived, making our work
lives as simple, easy and mobile‑friendly as our real lives.
Powered by the Now
Platform, the leading platform in managing complex enterprise
workflows across functions, departments and systems, ServiceNow’s new
Now
Mobile app makes diverse everyday work tasks simple and easy.
Whether it’s fixing an IT issue, ordering a computer, finding a
conference room, getting help from human resources, approving purchase
orders, travel requests and legal documents, or finding quick answers
to questions, the Now Mobile app makes it easy to take care of
business on the go.
The New York release also features a new ServiceNow
Onboarding app, which makes starting a new job a cinch by
combining all of the multi‑departmental tasks involved in getting up
and running as a new employee into a single, intuitive mobile
experience. Together, Now Mobile and Mobile Onboarding set a new
mobile standard for the enterprise, moving beyond single solution apps
into workflow mobile experiences that better match how people really
want to get work done.
ServiceNow is committed to harnessing the power of its Now Platform
in managing complex enterprise workflows with the native mobile
capabilities coded into the platform to become the global leader in
delivering native mobile‑friendly workflow experiences to enterprise
customers at scale. Combined with ServiceNow’s release earlier this
year of ServiceNow
Agent, the new Now Mobile and Mobile Onboarding apps offer
enterprises an unmatched suite of native mobile apps that offer
leading features, capabilities and user experiences.
“Just as mobile was at the center of transforming our lives at home,
we believe mobile will be at the heart of delivering great experiences
at work,” said ServiceNow’s Chief Product Officer Chirantan “CJ”
Desai. “Employees today expect their employers to offer native
mobile‑optimized tools. Mobile is the way many people want to get
everyday work tasks done. The Now Platform enables companies to
quickly and easily deliver unmatched native mobile experiences to
employees that will unlock productivity and make work, work better for them.”
Reducing complexity for employees with Now Mobile and Virtual Agent
The latest platform release from ServiceNow comes at a time when
enterprises are looking deliver better efficiencies and experiences.
The intelligent, intuitive Now Platform helps streamline IT, employee
and customer workflows, connecting separate systems and processes on a
single platform.
Now Mobile and Mobile Onboarding are just two of more than 650
innovations in the New York release.
The New York release also includes innovations in natural language
understanding (NLU), which is integrated into ServiceNow
Virtual Agent. With NLU, employees can interact with Virtual
Agent by using simple human terms to quickly find answers, order items
or get help for common problems — all without having to contact the
service desk.
These innovations in the Now Platform, coupled with the machine
learning capability of ServiceNow
Predictive Intelligence, help organizations provide a
comprehensive service delivery experience that makes it easy for
employees to get the help they need.
PayPal, a global technology
platform and digital payments leader with over 20,000 employees,
adopted the Now Platform as it began its journey of providing its
engineers with the technology backbone needed to connect operations,
create a centralized hub for resources and give access to self‑service
tools. “Like any enterprise company, PayPal’s engineers use various
applications to help manage its infrastructure. With ServiceNow, we
now have a single platform that lets us connect digital workflows and
have a common engagement layer across our systems of record and
apps to provide our engineers with a more efficient and productive
work experience. Using the Now Platform, our engineers are freed up to
work on more strategic work and focus on our goal of providing
customers and employees with an experience that’s as easy, simple and
intuitive as the PayPal mobile experience,” said Dan Torunian,
PayPal’s Vice President of Employee Technology & Experiences and
Data Centers.
“As enterprises move from dabbling with digital to
becoming ‘digitally determined,’ it’s clear they need agile platforms
that can adapt as fast as they do, at scale,” said IDC’s Program Vice
President, Stephen Elliot. “CIOs should consider how mobile‑first
applications for work, and associated digital workflows enabled by a
unified platform, can provide CIOs with the speed needed to create a
truly digital workplace and the experience employees expect.”
Availability
ServiceNow’s Now Platform New York release is generally available
today. The ServiceNow Now Mobile and ServiceNow Onboarding apps are
available to download on the Apple
iOS store and Google
Play store. For more information, visit https://www.servicenow.com/now‑platform/latest‑release.html.
About ServiceNow
ServiceNow (NYSE: NOW) is making the
world of work, work better for people. Our cloud‑based platform and
solutions deliver digital workflows that create great experiences and
unlock productivity for employees and the enterprise. For more
information, visit: www.servicenow.com.
© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, Now Platform, and other ServiceNow marks are
trademarks and/or registered trademarks of ServiceNow, Inc. in the
United States and/or other countries. Other company names, product
names, and logos may be trademarks of the respective companies with
which they are associated.
Media Contact
Kari Ramirez
408.607.1315
ServiceNow
press@servicenow.com
