Automize eyes global expansion through diversification of its
service offerings
Automize is a fast-growing Danish IT
company, founded in 2015 with a mission to create value for businesses
through digital transformation.
First established as an IT consultancy, the company specialises in
digitisation, optimisation, and automation of business processes. But
today, Automize is on a journey to diversify its services, with a
particular focus on building out its Managed Service Provider (MSP)
and software vendor practices.
Flemming Rohde, COO at Automize, explains: “Until recently our focus
has been on IT consultancy, but we have made significant changes in
how our business is structured and the services we provide to enable
us to pursue global expansion.”
“Our objective is to ensure around half of our business comes from
managed services and software,” Flemming continues. “The introduction
of ServiceNow has been critical in enabling Automize to evolve its
business model and deliver on our new market strategy.”
With ServiceNow, Automize enhances project management and improves
productivity and service delivery
While optimisation of
services and digitisation is part of Automize’s core business
proposition, its own processes were suffering from a lack of digitised
workflows and poor visibility of project planning, capacity, and progress.
“We pride ourselves on working with businesses to help them
digitally transform, yet within Automize our own timesheets, team
collaboration, and sales were managed by a multitude of systems. Teams
were confused and frustrated, and often had to perform unnecessary
manual steps,” says Flemming.
Poor transparency of projects and progress internally did not just
have an adverse impact on the employee experience, but also on the
provision of services to clients who experienced longer delivery times
than planned.
“Standardising all data and project management onto the Now
Platform® enables us to track planned and unplanned work in one
place,” comments Flemming.
“Having a single data source means we can clearly visualise and
prioritise tasks, which has dramatically improved our decision-making
process,” continues Flemming. “With agile project management, testing,
and collaboration tools, both our productivity and service delivery
have markedly evolved.”
Automize delivers next-generation employee onboarding with an
end-to-end workflow powered by ServiceNow
Automize has
introduced numerous digital workflows to streamline, standardise, and
automate processes. Overall, the number of different tasks the company
has digitised with the Now Platform has increased from 17 to 60 in
just two years. This number will increase significantly in the future.
One new process that has proved to be incredibly effective is
employee onboarding. In the past, the process was fragmented and
managed by different systems, but using ServiceNow onboarding is
seamless and pain-free for the organisation and the new recruit.
“With the creation of an end-to-end workflow, encompassing all
aspects of onboarding, including requesting new equipment, arranging a
key, or creating a new user, onboarding is managed as a seamless
process, delivering a next-generation employee experience,” explains Flemming.
Being an IT service company, Automize is also able to replicate
internal processes, and replicate workflows and processes for its
customers. “We are now in a position to use the same central platform
to power a consumer-style service that not only benefits our
employees, but that can be offered to our customers to improve their
processes,” adds Flemming.
ServiceNow powers Automize’s growth as an MSP
The
flexibility and capabilities of the Now Platform are key enablers of
Automize’s growth as an MSP. By turning business processes into
digital workflows, the company can deliver faster, smarter experiences
to customers of all sizes.
Within Automize’s framework for customers, which includes tasks such
as provisioning and decommissioning of PCs and servers, the number of
automated tasks has risen notably, historically with a year-over-year
growth of 4x.
