Recognized for its visionary thinking and the size of its student
body, Lone Star College System provides 100,000 students and faculty
members across six campuses with 24/7 support through ServiceNow. IT
was burdened by not having the ability to offload requests to a
self‑service model and lacked a consistent set of IT processes across
its dispersed campuses. ServiceNow has given IT a single system of
record with integrations to VMware and other applications. Lone Star
has seen improvements in response times and is able to anticipate and
mitigate risks, resulting in fewer outages and greater productivity.