As Australia’s leading life insurer, MLC Life Insurance believes in
giving customers a simpler, faster and more enjoyable experience.
Committed to bringing life insurance into the digital age, MLC Life
Insurance is focused on service, technology and big data with
dedicated investment into people, technology, innovation and processes.
‑ 130 year old organisation
‑ 1.4 million customers
MLC Life Insurance chose ServiceNow as a primary technology platform
back in 2016, and first implemented IT Service Management (ITSM).
Governance, Risk and Compliance (GRC), HR requests and incident
management have followed. With ServiceNow, MLC has eliminated
redundant steps which provide better analysis of risk and compliance
data. The outcome is improved insights on realized risk, which will
allow MLC Life Insurance better visibility around residual and
inherent risk profiles