An ITIL eBook That Is Not Boring - Service Operation | ServiceNow

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Quick Start - An Overview of ITIL (Service Operation)

An ITIL eBook That is Not Boring
Your pain‑free guide to ITIL and Service Operation

Learning ITIL is like doing hundreds of pushups; one more push up will make you cry, or worse: fall flat on your face.

It’s hard to be friends with someone that is difficult, but once you get past their annoying quirks there is so much more to gain. That’s pretty much how it is with ITIL: a lot to gain, a lot to overcome.

This eBook will help you get past the difficulties. You’ll dive into the Service Operation stage and learn how to turn plans into action, and deliver services to your customers. You’ll discover how to:

Use ITIL to deliver services to your customers in the best way possible
Effectively manage requests, operations, and incidents to prevent any problems from escalating
Initiate processes for successful Service Operations

Happy (tear‑free) reading!

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