Now on Now: How ITOM and ITSM made our IT operations service-aware | ServiceNow

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Now on Now: How ITOM and ITSM makes IT Operations Service-Aware

In this ebook, discover the lessons we learned on our journey to building a business service–centric Services Reliability Team (SRT) that can now proactively eliminate service outages with better visibility, availability, and optimization.

IT is a driving force behind great work experiences. So when it was time to modernize our own infrastructure‑centric IT operations, we tapped into the combined power of ITSM and ITOM to improve the experience and productivity of our SRT team and achieve a:

50% reduction in MTTR
67% decrease in P1 and P2 incidents
9,600 hours saved eliminating manual work in the SRT annually

Today, we can confidently deliver high‑performance, high‑availability business services to all our employees. And we’ve created an incredibly agile IT environment, one where automation turns days into minutes. Read this eBook to find out how we did it—and how your company can, too.

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