Service Management Performance Benchmarks | ServiceNow

Solutions Platform Customers Explore

Solutions

Products
Use Cases
Industries

IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

View All Products

Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

Healthcare

Education

Government

Financial Services

Manufacturing

Telecommunications

Platform

About Now Platform

Build your own apps

App store

Trust and security

Customers

Case studies

Customer Success Center

Training and certification

Now Community

Product documentation

Support portal

Explore

About our company

Events and webinars

Insights

Calculate your savings

Why ServiceNow

Partner programs

Take me directly to:

Careers Partners Developer Portal Training Locations Asset Management Incident Management

SERVICENOW BENCHMARKS AND DATA INSIGHTS

Compare Your Service Management Performance to Industry Averages

Compare your service management performance to the industry averages of your peers. Built on the ServiceNow Nonstop Cloud, Benchmarks uses anonymized customer data from over 3500 customers, 12 million users, and 8.4 billion monthly transactions to bring you the industry’s largest and most up‑to‑date benchmarks. Actionable recommendations provide personalized guidance on achieving service excellence. Now you can analyze and optimize your own performance.

Preview ServiceNow Benchmarks and Data Insights

ServiceNow Benchmarks in iPad

Preview ServiceNow Benchmarks and Data Insights

Preview ServiceNow Benchmarks and Data Insights

ServiceNow Benchmarks in iPad

Preview ServiceNow Benchmarks and Data Insights

Preview ServiceNow Benchmarks and Data Insights

ServiceNow Benchmarks in iPad

Preview ServiceNow Benchmarks and Data Insights

Preview ServiceNow Benchmarks and Data Insights

ServiceNow Benchmarks in iPad

Preview ServiceNow Benchmarks and Data Insights

Tap Into the Largest Benchmarks Data Set

Take advantage of the industry’s largest benchmarks data set to drive critical business outcomes. See how your organization’s performance stacks up against your peers using industry averages and trends derived from anonymized data from over 12 million users and 8.4 billion monthly transactions.

ServiceNow Benchmarks on a Mac

Compare Against Averages of Peers

Compare Against Averages of Peers

Compare Against Averages of Peers

Get Personalized Improvement Recommendations

Benchmarks KPIs are great, but how do you determine the next steps in your journey to service excellence? Benchmarks recommendations solve this problem by giving you personalized recommendations, tailored to your instance and based on proven practices.

Get Personalized Improvement Recommendations

Continuous Service Improvement

Provide an incentive to drive greater performance and productivity by using Benchmarks to set internal goals.

ServiceNow Benchmark on iPad

Strict Data Privacy

ServiceNow Benchmark data is based on aggregated, anonymized service management data from businesses across the globe. Strict data privacy is maintained throughout the process. Customers can configure who within the organization has access to this data.

Learn the Full Advantages of Our Now Platform

EXPLORE NOW PLATFORM

Or explore our products.