SANTA CLARA, Calif. – May 3, 2018 – ServiceNow (NYSE: NOW) today
announced it has agreed to acquire Silicon Valley‑based Parlo, an
artificial intelligence (AI) and natural language understanding (NLU)
workforce solution, in an all cash transaction expected to close this month.
Parlo’s unique algorithms make interacting with machines more
conversational, which makes getting work done faster, easier and more
enjoyable. ServiceNow will add the Parlo technology across its entire
suite of services on the Now
Platform™. This acquisition signals the company’s continuing
investment in the power of AI to free employees to do more meaningful
and satisfying work and accelerate positive business outcomes
NLU addresses a challenging area for AI: understanding the nuances
of human language. People effortlessly understand mispronunciations,
swapped words, contractions and jargon, but everyday conversations can
be challenging for machines. NLU helps overcome that hurdle,
transforming machines into more productive, conversational co‑workers.
Just as AI and NLU are making our homes smarter and our personal lives
easier, ServiceNow is committed to enabling the same conversational
convenience at work.
“We are rapidly moving away from structured data such as filling in
forms and data fields, towards unstructured interactions with machines
such as free‑form text, voice and gestures. Our goal is to make every
day work interactions simple, accessible and natural for everyone,”
said Pat Casey, senior vice president of DevOps, ServiceNow.
“Our technology helps machines make sense of human speech, allowing
employees to use systems naturally and not forcing them to speak or
think like a machine,” said Murali Subbarao, Parlo CEO. “This
transaction allows our work to have a positive impact on hundreds of
thousands of people by making their work experience easier, more
efficient and more satisfying.”
ServiceNow’s intelligent automation capabilities help:
- Improve agent‑employee and customer interactions with more
human‑like conversations
- Drive complex actions to
resolution quickly thorough intelligent agents
- Automate
filling out forms and prioritizing service tickets
- Make it
faster and easier for partners and customers to develop intelligent
apps using the Now Platform
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frees employees to do more meaningful and satisfying work https://svc.work/2I5Yw5f
For more information on the Now Platform, please visit this site.
Forward‑Looking Statements
This press release contains forward‑looking statements about the
expectations, beliefs, plans, intentions and strategies relating to
ServiceNow’s acquisition of Parlo. Such forward‑looking statements
include statements regarding future product offerings and expected
benefits to ServiceNow. These statements reflect the current beliefs
of ServiceNow and are based on current information available to the
company as of the date hereof. ServiceNow does not assume any
obligation to update the forward‑looking statements provided to
reflect events that occur or circumstances that exist after the date
on which they were made. The forward‑looking statements in this press
release are subject to various risks and uncertainties that could
cause actual outcomes and results to differ materially and adversely
from those expressed in such forward‑looking statements. These risks
and uncertainties include, without limitation, the inability to
assimilate or integrate Parlo technology into our platform; the
inability to retain key employees of Parlo after the transaction
closes; unanticipated expenses related to Parlo acquired technology;
potential adverse tax consequences; disruption to our business and
diversion of management attention and other resources; and potential
unknown liabilities associated with Parlo’s business.
About ServiceNow
ServiceNow makes work better across the enterprise. Getting simple
stuff done at work can be easy, and getting complex multi‑step tasks
completed can be painless. Our applications automate, predict,
digitize and optimize business processes and tasks, across IT,
customer service, security operations and HR service delivery,
creating a better experience for your employees and customers while
transforming your enterprise. ServiceNow (NYSE: NOW) is how work gets
done. For more information, visit: www.servicenow.com.
# # #
© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or
registered trademarks of ServiceNow, Inc., in the United States and/or
other countries. Other company and product names may be trademarks of
the respective companies with which they are associated.
Media Contact:
Doug Free
ServiceNow
408‑450‑7292
press@servicenow.com
Investor Contact:
Jimmy Sexton
669‑262‑1430
ir@servicenow.com
