SANTA CLARA, Calif. – March 3, 2015 – ServiceNow (NYSE: NOW), the enterprise cloud company,
today announced the new release of its cloud‑based software that
unlocks the power of service management for nearly every department.
By applying a service orientation to enterprise functions including
marketing, legal and finance, ServiceNow is changing the way people work.
At its core, a service is defined as a transaction between a
requester and a provider. Every department across the enterprise has
its own set of services that can be automated to improve the service
experience for both requesters and providers. Customers use ServiceNow
to define, structure and automate those services, removing
inefficient, manual processes, such as using emails and phone calls to
get something done, or spreadsheets to track progress.
Service Management Across the Enterprise
The new applications and capabilities in this ServiceNow release
help organizations structure and enhance the service experience. It
provides customers the ability to have a dedicated service catalog and
knowledge base for every department. This release allows individual
departments to fully configure their own business processes and
workflows and to have dedicated analytics and dashboards to provide
visibility into the work of each team.
The new applications, Marketing
Service Management, Legal
Service Management and Finance
Service Management, come pre‑populated with common service
catalog items that each organization can customize and augment based
on their unique requirements. Employees can now use a single system of
engagement to request services such as collateral from marketing,
contract reviews from legal or purchase orders from finance. All
requests are tracked in the system providing up‑to‑the‑minute status,
eliminating the need for employees to send dozens of emails to check
on progress. Employees can either go straight to a specific department
to find information or submit a request or they can search all
departments through a new enterprise‑wide service portal.
Rapid Application Creation
ServiceNow is also providing customers the ability to rapidly create
new applications through a codeless, template‑based process. The
template provides three easy‑to‑use options:
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Basic Service Management includes a simple, fully functional
request management and tracking application for services that do not
require an approval workflow;
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Intermediate Service Management adds workflow‑based approvals
to the Basic Service Management application; and
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Advanced Service Management allows customers to fully
configure the application with support for more robust workflow and
tracking capabilities including managing parts inventories and
remote workers.
This allows the entire organization to leverage a common platform
and approach to manage services and provides employees with a single
point to engage all departments across the enterprise to get work done.
Unprecedented Cost Visibility
ServiceNow has introduced a new financial management application to
help organizations better understand the connection between the costs
associated with delivering the services across the enterprise and the
value those services deliver. It helps organizations import actual IT
costs sourced from the general ledger including those associated with
business services, applications, projects and infrastructure. The
application maps these costs to the consumption of these services
across the organization. ServiceNow
Financial Management gives CIOs an interactive dashboard so that
IT can drive dynamic cost allocation based on usage rather than an
arbitrary “IT tax.”
New Service Management Features
This new release improves ServiceNow
Facilities Service Management by providing new support for
planned maintenance. This capability helps organizations execute and
manage scheduled work, enhancing preventive maintenance and limiting
downtime for physical assets. This release also provides a new
integration with Workday to improve the automation around employee
changes such as onboarding, off‑boarding and employee moves. Finally,
this release provides new collaboration capabilities that capture and
integrate unstructured data such as chat, enhanced LiveFeed and
threaded discussions.
“Our customers have been leading the charge to expand the use of
ServiceNow across the enterprise to help improve business process for
some time,” said Dave Wright, chief strategy officer, ServiceNow.
“This release improves the ability to quickly stand up new services
across practically any department and put the power of service
management into the hands of business leaders across the enterprise.”
“My firm has eight departments rolling out automated workflows based
on ServiceNow to replace our reliance on email,” said Rob Pickering,
vice president of Information Services, AAA Allied Group. “For
example, the marketing team is using ServiceNow to help manage
creative services requests from across the enterprise, eliminating
email for a more efficient and structured workflow, and gaining
visibility into their entire process so they can prioritize and
improve their business performance.”
“My organization is using ServiceNow to streamline requests around
student financial aid, project tracking, contract management and
more,” said Link Alander, vice chancellor and CIO, Lone Star Community
College. “Having one platform helps my team drive greater
efficiencies to our business users. Now we get visibility into our
services so we can measure and improve them. And most importantly, it
delivers a vastly improved user experience to our students, staff and educators.”
Availability
This new ServiceNow release is immediately available. Pricing starts
at $100/user per month.
Additional Resources
- Here’s a blog
post from ServiceNow Chief Strategy Officer Dave Wright.
- Here’s a fact
sheet to give an overview of today’s software release.
- Here’s more information on service
management for the enterprise.
About ServiceNow
ServiceNow is changing the way people work. With a
service‑orientation toward the activities, tasks and processes that
make up day‑to‑day work life, we help the modern enterprise operate
faster and be more scalable than ever before. Customers use our
service model to define, structure and automate the flow of work,
removing dependencies on email and spreadsheets to transform the
delivery and management of services for the enterprise. ServiceNow
provides service management for every department in the enterprise
including IT, human resources, facilities, field service and more. We
deliver a ‘lights‑out, light‑speed’ experience through our enterprise
cloud – built to manage everything as a service. To find out how,
visit www.servicenow.com.
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ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. All other brand and product names are trademarks or
registered trademarks of their respective holders.
