As the world’s largest digital industrial company, GE operates in a
wide range of market sectors, including healthcare, power plants,
renewable energy and transportation. Founded in 1892, GE has annual
revenues of more than $110 billion and 350,000 employees across the globe.
GE was challenged to provide IT support to its employees, needing to
consolidate several internal and disparate ServiceNow instances into
one. By transitioning to a product methodology for delivery IT
services, GE was able to collapse and integrate into one centralized
instance as well as organization.