LAS VEGAS, NEV. — September 16, 2019 — ServiceNow (NYSE: NOW)
today announced its HR Service Delivery product is available on SAP® App Center, the digital marketplace for SAP
partner offerings. The announcement was made at SuccessConnect®, the annual conference for SAP®
SuccessFactors® customers being held September 16 – 18, 2019 in Las Vegas.
According to a recent ServiceNow research report
[1], nearly half of employees struggle to get information
and answers to basic work‑related questions, thus hindering workplace
productivity. According to the research, employees want their
experiences at work to be more like their experiences at home – like
having mobile technology at their fingertips to make finding
information and accomplishing tasks simple, easy and convenient.
ServiceNow’s employee workflows, powered by the Now Platform, help
organizations simplify everyday work tasks for employees. Customers
deploying core HR technologies to digitally transform their
organizations will have more choice in how they provide HR services
depending on their needs and strategy; they will also be able to
deliver a unified employee service experience that not only moves
beyond HR, but also cuts across, IT, and other departments. HR
departments will be able to drive great employee experiences for
critical moments in the employee journey, such as onboarding, that
might begin in HR, but require additional services from departments
such as IT, facilities, or security to ensure a successful first day start.
“Employees want great experiences at work, using technology that
helps them easily get stuff done,” said Blake McConnell, ServiceNow’s
senior vice president of Employee Workflows. “While great employee
service experiences often are led by human resources, they typically
require cross‑functional coordination and collaboration across IT,
facilities, finance and legal. ServiceNow makes cross‑functional
enterprise workflows simple and easy. With SAP SuccessFactors, we’re
making great experiences and greater productivity across the
enterprise possible.”
“Employees want to spend more time delivering value to themselves
and to their employers, and less time navigating administrative
hurdles,” said Steve Goldberg, Ventana Research’s vice president and
research director for HCM. “This means the technology they use daily
must simplify and empower them. Both ServiceNow and SAP SuccessFactors
provide robust solutions for removing friction for employees, and
their complementary product capabilities will be better equipped to
meet employees where they are in their journeys.”
Organizations will be able to:
- Access their ServiceNow and SAP SuccessFactors to‑do’s, tasks
and approvals anytime, anywhere via an omni‑channel service
experience with ServiceNow Virtual
Agent and Now
Mobile app.
- Deliver great employee service experiences
for tasks or moments that might begin in HR, but require additional
services from departments like IT, finance, legal, or facilities to
complete.
- Get efficient service in ServiceNow because service
teams have access to pertinent employee work‑related data from SAP
SuccessFactors.
ServiceNow recently announced
the general availability of its Now
Platform New York release, which allows customers to leverage
the power of ServiceNow with SAP SuccessFactors HCM Suite.
The SAP App Center provides customers with real‑time access to more
than 1,900 innovative partner solutions that complement and extend
their SAP solutions, enabling digital transformation of their
business. SAP App Center customers can buy solutions directly from
partners and centrally manage purchases, billing and vendor communications.
[1] ServiceNow’s “The
Employee Experience Imperative” Report, https://www.servicenow.com/lpwhp/employee‑experience‑imperative.html?cid=pr:employee_experience_research.
About ServiceNow
ServiceNow (NYSE: NOW) is making the
world of work, work better for people. Our cloud‑based platform and
solutions deliver digital workflows that create great experiences and
unlock productivity for employees and the enterprise. For more
information, visit: www.servicenow.com.
© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the
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SAP and other SAP products and services mentioned herein as well as
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For more information, press only:
Kari Ramirez
408.607.1315
ServiceNow
press@servicenow.com
