Agenda

John joined ServiceNow in 2017 as President and CEO. Previously, he served as President and CEO of eBay Inc. and spent over 20 years at Bain starting as an Associate Consultant, eventually becoming the firm's CEO. John currently serves on the board for Nike, PayPal, and The Bridgespan Group and is the Chairman of the Business Council.

Farrell, SVP of Customer Workflow, joined ServiceNow in 2012 to design end-to-end service management across Support, Infrastructure and R&D. In 2016, Farrell became GM of several IT Workflow products. Before ServiceNow, Farrell spent 10 years driving transformation in Support and R&D teams.

As ServiceNow's global VP Innovation Chris brings more than 15 years of C-level executive experience with leading technology solutions and platforms across Product Management and Strategy. Being able to identify, challenge and deliver the business drivers as well as the technical capabilities of ServiceNow, Chris has built long-standing, trusted, partnerships at the highest levels of his customers ensuring the delivery of meaningful outcomes for all. Chris also has the rare, added-value, experience of having been a ServiceNow customer multiple times so understands the client and the vendor perspectives on business transformation. Chris' proven track record working at and with the largest organisations globally, has seen him recognized as a thought leader in process and methodology. Chris holds a Bachelors of Science degree Electronic Engineering, is a well-published author and contributor to many leading digital publications and blogs. He is active in mentoring students and colleagues, providing coaching and career guidance.