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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

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Customer Agreements

For customers purchasing ServiceNow’s Subscription Service directly from ServiceNow after May, 31, 2018, your use is governed by the General Terms and Conditions. For purchases June 27, 2019 or earlier, please refer to the Archive.

For customers purchasing ServiceNow’s Subscription Service indirectly from a reseller after May, 31, 2018, your use is governed by the Subscription Service Agreement. For purchases June 23, 2019 or earlier, please refer to the Archive.

For customers purchasing ServiceNow’s Subscription Service in Australia directly from ServiceNow Australia, your use is governed by the General Terms and Conditions.

For customers purchasing ServiceNow’s Subscription Service in Australia indirectly from ServiceNow Nederland via a reseller, your use is governed by the Master Subscription Service Agreement, contained in the Archive.

Ancillary Documents

The following ancillary documents are incorporated into your applicable customer agreement:

ServiceNow Product Overview for purchases after July 25, 2019. For purchases July 25, 2019 or earlier, please refer to the Archive.

Custom Table Guide (Effective March 2019)

IntegrationHub Overview (Effective September 2019)

IT Operations Management Overview (Effective July 2019)

Data Processing Addendum (Effective July 2019)

Subscription Service Guide for purchases after July 1, 2019. For purchases June 31, 2019 or earlier, please refer to the Archive.

Service Descriptions for Packaged Services

If you have purchased one or more of ServiceNow’s Packaged Service offerings, the applicable Service Description provides the context, background prerequisites, and terms that apply for the particular Packaged Service.

Advisory Services

Business Alignment Workshop (Effective February 2019)

Platform Architect (Effective September 2019)

Success Architect (Effective September 2019)

Customer Success Packages

Customer Success (Effective February 2019)

Professional Services

Application Portfolio Management (APM) Accelerated Implementation

QuickStart for Active Directory Password Reset (Effective January 2015)

ServiceNow Edge Encryption Design & Advise (Effective July 2017)

ServiceNow Edge Encryption Implementation (Effective July 2017)

Project Portfolio Management (PPM) Accelerated Implementation (Effective July 2018)

Event Management Accelerated Implementation (Effective March 2019)

Remote Services

Remote Administration (Effective April 2019)

ITOM Managed Support Services (Effective May 2017)

Jumpstart Your Upgrade (Effective March 2019)

Configuration Review Professional (Effective May 2019)

Best Practice Workshop

ITBM Best Practice Workshop

Production Readiness Services

Configuration Reviews Enterprise (Configuration Review Enterprise and Configuration Review Enterprise Extended)

Discovery Services

Discovery Implementation

Discovery Optimization

Integration Services

Self‑Hosted Services (Effective April 2015)

Support Services

Support Account Management (Effective July 2018)

To the extent our customers’ needs exceed what ServiceNow provides in our Packaged Service offerings, our Professional Services team works to tailor statements of work to the particular agreement. Contact your account representative for more information about tailored Professional Services.

Training and Certification

Training and Certification Terms and Conditions

Learning Credits

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ServiceNow’s Commitment Against Slavery and Human Trafficking

ServiceNow’s UK Modern Slavery Act Statement

Risk Management and Governance Arrangements in Regard to UK Taxation

ServiceNow UK Ltd. ‑ Tax Strategy Statement

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