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Terms and Conditions for ServiceNow Subscription Service

General Terms and Conditions

Valid June 1, 2018 to July 26, 2019

General Terms and Conditions

Valid August 29, 2015 to May 31, 2018

General Terms and Conditions

Valid November 4, 2014 to August 28, 2015

General Terms and Conditions

Valid June 3, 2013 to November 4, 2014

General Terms and Conditions

Valid February 11, 2013 to June 2, 2013

General Terms and Conditions

Valid May 24, 2012 to November 18, 2012

General Terms and Conditions

Valid February 1, 2012 to May 24, 2012

General Terms and Conditions ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

General Terms and Conditions ‑ Terms and Conditions for ServiceNow Service Automation Software and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

Master Ordering Agreement

Valid May 22, 2013 to November 4, 2014

Master Ordering Agreement

Valid February 08, 2013 to May 22, 2013

Master Ordering Agreement

Valid May 24, 2012 to November 18, 2012

Master Ordering Agreement

Valid February 1, 2012 to May 24, 2012

Master Ordering Agreement ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

Master Ordering Agreement ‑ Terms and Conditions for ServiceNow Service Automation Software and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

Master Subscription Service Agreement

Valid November 13, 2014 to June 30, 2018

Product Guide

Valid February 1, 2012 to May 24, 2012

Product Guide

Valid May 24, 2012 to November 18, 2012

Product Guide ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

Product Overview

Valid March 6, 2019 to July 24, 2019

Product Overview

Valid August 12, 2018 to March 6, 2019

Product Overview

Valid May 25, 2018 to August 12, 2018

Product Overview

Valid January 11, 2018 to May 24, 2018

Product Overview

Valid July 7, 2017 to January 10, 2018

Product Overview

Valid November 3, 2016 to July 7, 2017

Product Overview

Valid August 10, 2015 to November 3, 2016

Product Overview

Valid March 30, 2015 to August 10, 2015

Product Overview

Valid March 19, 2015 to March 30, 2015

Product Overview

Valid March 3, 2015 to March 19, 2015

Product Overview

Valid September 3, 2014 to March 3, 2015

Product Overview

Valid July 14, 2014 to September 3, 2014 

Professional Services Guide

Valid May 24, 2012 to November 18, 2012

Professional Services Guide

Valid February 1, 2012 to May 24, 2012

Professional Services Guide ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform

Valid November 19, 2012 to February 11, 2013

Subscription Service Agreement

Valid November 5, 2014 to May 31, 2018

Subscription Service Agreement

Valid May 22, 2013 to November 4, 2014

Subscription Service Agreement

Valid June 1, 2018 to June 22, 2019

Subscription Service Guide

Valid May 31, 2018 to June 31, 2019

Subscription Service Guide

Valid December 21, 2017 to May 31, 2018

Subscription Service Guide

Valid November 13, 2014 to December 20, 2017

Subscription Service Guide

Valid November 4, 2014 to November 12, 2014

Subscription Service Guide

Valid May 22, 2013 to November 4, 2014

Subscription Service Guide ‑ ServiceWatch

Valid July 14, 2014 to November 24, 2014

 

Service Descriptions for Packaged Professional Services

Best Practice Technical Workshop

Valid July, 2013 ‑ May, 2017

Capability Assessment and Implementation Roadmap Workshop

Valid Feburary, 2015 – June, 2015

Capability Assessment and Implementation Roadmap Workshop

Valid August, 2014 – Feburary, 2015

Configuration Reviews (ServexpresiceNow, Extended and Health Check)

Valid August 6, 2013 – June 27, 2014

Discovery Implementation

Valid November 01, 2015 to Feburary 29, 2016

Discovery Implementation

Valid January, 2015 to November, 2015

Discovery Implementation

Valid May 20, 2014 to January 7, 2015

Discovery Implementation (Essential and Enhanced)

Valid September 3, 2013 to May 19, 2014

Discovery Implementation (Essential and Enhanced)

Valid July 1, 2013 to September 2, 2013

Discovery Services (Configuration Review, Configuration Optimization)

Valid October, 2014 to November, 2015

Discovery Services (Configuration Review, Configuration Optimization)

Valid July, 2013 to October, 2014

Express ‑ Essentials

Valid May, 2016 to April 14, 2017

Express Remote Services

Valid January, 2015 to August, 2015

Integration Services

Valid October, 2014 to January, 2015

Integration Services (Best Practice Workshop, Configuration Review, Load Testing)

Valid October, 2014 ‑ May, 2017

Integration Services (Best Practice Workshop, Configuration Review, Load Testing)

Valid July, 2013 to October, 2014

Load Testing (Assisted and Managed)

Valid August 7, 2013 to November 24, 2013

Performance Analytics ‑ Optimize

Valid June, 2016 ‑ May, 2017

QuickStart for Active Directory Password Reset

Valid March, 2014 to December, 2014

QuickStart for HR Service Management

Valid March, 2016 to July, 2017

QuickStart Deployment (IPCC and IPCC+Service Catalog)

Valid November 25, 2013 to March 15, 2014

QuickStart Deployments (IPCC and IPCC+Service Catalog)

Valid August 7, 2013 to November 24, 2013

QuickStart for IPCC+Service Catalog

Valid March 16, 2014 to May 19, 2014

QuickStart for Performance Analytics

Valid June, 2016 ‑ May, 2017

QuickStart for Performance Analytics

Valid November, 2015 to May, 2016

QuickStart for Performance Analytics

Valid June 27, 2014 to April 3, 2015

QuickStart for Performance Analytics

Valid August 1, 2013 to June 27, 2014

QuickStart for Service Catalog

Valid March 16, 2014 to May 19, 2014

QuickStart for ServiceWatch

Valid July, 2014 to March, 2015

QuickStart for Service Mapping

Valid May, 2016 ‑ May, 2017

QuickStart for ServiceWatch Service Mapping

Valid October 16, 2015 to March, 2016

QuickStart for ServiceWatch Service Mapping

Valid October 2, 2015 to October 16, 2015

QuickStart for ServiceWatch Service Mapping

Valid September, 2015 to October, 2015

QuickStart for ServiceWatch Service Mapping

Valid April, 2015 to September, 2015

Remote Administration

Valid October, 2015 to March, 2017

Remote Administration

Valid Feburary, 2015 to October, 2015

Remote Administration

Valid June, 2014 to Feburary, 2015

Remote Administration

Valid July 1, 2013 to November 24, 2013

Remote Administration

Valid November 25, 2013 – June 27, 2014

Service Description for Best Practice Process Workshops

Valid November 6, 2014 to November 11, 2014

Service Description for Best Practice Process Workshops

Valid August 7, 2013 to November 6, 2014

Service Description for Best Practice Process Workshops

Valid January 1, 2013 to August 6, 2013

Service Description for Best Practice Process Workshops

Valid October 25, 2012 to December 31, 2012

Service Description for Best Practice Process Workshops

Valid September 24, 2012 to October 25, 2012

Service Description for Best Practice Technical Workshop

Valid March 1, 2013 to June 30, 2013

Service Description for Delivery Assurance

Valid June 2, 2012 to September 17, 2012

Service Description for Delivery Assurance

Valid September 18, 2012 to December 31, 2012

ServiceNow Express to ITSM Upgrade Service

Valid August 2017 to August, 2017

ServiceWatch Pilot

Valid July 20, 2014 to Feburary 4, 2015

Support Account Management
Valid November 2013 – April 2018

Terms and Conditions for Education Services

Learning Credits

Valid June 30, 2013 to September 30, 2013

Learning Credits

Valid October 1, 2013 to November 24, 2013

Learning Credits

Valid October 1, 2013 – June 27, 2014

Process User Training

Valid August 7, 2013 to September 17, 2013

Process User Training

Valid September 18, 2013 to November 24, 2013

Fulfiller Training

Valid November 25, 2013 to March 15, 2014

Fulfiller Training

Valid March 16, 2014 to May 19, 2014

 

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